Papa Murphy's | Take 'N' Bake Pizza

Ordered 2 chicken pizzas online at 5pm for pickup at 6pm. Arrived to find they were out of chicken and hadn't made the pizzas. Asked why online allowed the order; they explained online only places orders. When I questioned why they didn't call to inform me since they had plenty of time, they said they don't call since customers often don't pick up. Requested a refund; they promised it in 1 to 2 business days, suggesting to call the manager if not. All too hilarious. Felt sympathy for the young employee; not his fault. The management needs improvement. Just call the customer to avoid a wasted trip. Phone number was on the receipt. Customer service skills are definitely lacking.

I went after work to this location friday evening, 10/13 a little before 6pm. I had ordered the cowboys family size pizza on request of my grandmother. There were two little boys that made my order, and as I am sitting there watching them make my pizza, they are laughing at the pizza and saying "bruh" like they did something they shouldn't have, and found it funny. I was quite confused on that. So they finally call my name and hand me my pizza and i grab it and barely make it outside and it wasnt even properly wrapped I had toppings falling off, it was downpouring rain, so I had to go back in to have them re wrap it actually right. And that's when i noticed what was wrong with the pizza. It was literally covered/smothered with nothing but mushrooms. I brought it up with the young man that I dont want that many mushrooms and that this isnt right and he got snippy and said that's how it's supposed to be an I already paid for it. Not in the mood to fight with a prepubescent child over pizza, I left defeated and ashamed to bring this pizza to my grandmother. We bake it and sure as heck, just like we thought, nothing but mushrooms and not even any cheese on the pizza. It was the most repulsive thing I have ever taken a bite out of. My grandma couldnt even eat it and she likes mushrooms. Bottom line, the food wasnt even edible. I call the store and tell them about my experience. They didnt offer to make it right, they offered me to come in and buy another one. Why would I give you more money, for you to just mess up my order again? I wasnt offered a refund, and I wasnt offered to even have the pizza fixed. I spent my hard earned money on a stupid pizza that we couldn't even eat and havent wanted to eat anything else since. If I wanted a mushroom pizza, that is what I would have ordered. I am very upset about my experience at this store. I have never had customer service like this at any of the papa murphys locations, but this was a nightmare. I just wanted to get off work from the hospital and enjoy a simple meal with my grandmother, which neither of us got to enjoy. Threw away the entire pizza because it was not edible. Bottom line is save yourself a headache and stomachache and go to any other location but this one. They have no pride in their jobs. If you dont wanna make pizzas, maybe dont work at a pizza shop. Now because they hate their jobs, it transferred into their food and it shows. they thought it was funny and okay to serve that to someone. Very disgusted with this stores staff.

Customer service is brilliant. Danny is exceptional communicator and makes sure things are running smoothly even during busy times. Excellent location and I greatly recommend

The pizza blew up! Last night, my boyfriend ordered and picked up a pizza. He followed all the instructions, as usual, and came into a kitchen full of smoke. The dough blew up and the molten toppings dripped off and into the bottom of the oven, where they caught on fire. Rude.

Arrived at 7:15 on 11/22/23. An employee opened the door and said they were only taking online orders! So I couldn't walk in and order but they said I could call in an order. Really??? Store hours said open until 8:00. I spent my money elsewhere and will never come back!